Returns

Gatsby and Daisy is happy to refund unsuitable goods that are received within 14 days from the date of receipt by the customer and where goods are returned unworn, in re-saleable condition and with their tags still intact. Upon receipt of an order, if any item has been received without tags, customers should notify us (by phone or email) on the same day if they wish to return them. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

If for any reason, you need to return an item to us please contact us by email at returns@gatsbyanddaisy.com, with the Subject heading: RETURN.  In the body of text please give: Customer's full name, the item(s) being returned, and a brief explanation of the reason for return. This email must be received by us within 7 days of receipt of goods, after which time the customer has 7 days to return the goods.

 

Customers are advised to return goods using Royal Mail Recorded Delivery for a secure and traceable service with adequate insurance as we are not responsible for any returned items until we receive them. The address for returns is: RETURNS, GATSBY AND DAISY, 8-12 WEST STREET, MARLOW, BUCKS SL7 2NB, and UNITED KINGDOM


RETURN OF FAULTY GOODS

All goods are inspected by Gatsby and Daisy before dispatch for quality.

Any faulty products must be notified to us within 7 days of receipt of the goods. All items must be cleaned in accordance with the manufacturer’s instructions in order to satisfy the terms of the manufacturers guarantee. We are not liable for any damage resulting from any failure to follow the instructions from the manufacturer. The item must be returned in its original packaging and a replacement, if available, will be sent to you as soon as possible. If a replacement cannot be made, a refund of the cost of the item will be made. All goods returned to us as faulty will be returned to the manufacturer for inspection. If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible. Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final. This does not affect your statutory rights.

 

RETURN OF GOODS DAMAGED IN TRANSIT

After leaving the store all goods are insured by our forwarder against damage. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming. For goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery. All other damage claims must be reported to us within 48 hours of taking delivery The company must be informed in writing within 14 days of the date or order in the case of loss. In the case of either damage or loss, please contact us by email at damage@gatsbyanddaisy.com, with the Subject heading: “DAMAGE” or “LOSS” as appropriate.  In the body of text please give: Customer's full name, the item(s) being returned, and a brief explanation of the damage or loss. The company will not consider claims made outside the stated time limits.

 

INTERNATIONAL RETURNS

If you are returning goods to us from outside the EU you must complete a customs declaration correctly indicating that the package contains the returned goods. If your parcel is stopped in UK Customs and a charge is levied, we will refuse payment and the package will be returned to you.

REFUNDS

Refunds will be processed within 7 to 10 days from receipt of returned goods.  Postage and Packaging charges are non-refundable.  Items we receive that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost.